Executive Boardroom

Presenting Partner

WhatsApp for Real-Time CX Transformation 

Mastering the Art of Personalized Customer Engagement 

about the event

Customers today want the freedom to choose how they engage with a brand, and WhatsApp has emerged as the preferred channel. With 2.4 bil. users worldwide and a 98% open rate for messages, WhatsApp is one of the best avenues for CX teams to boost engagement, loyalty, and brand awareness. It can become your most powerful retention tactic, and we can help.  

WhatsApp with Freshworks helps CX teams build messaging-powered strategies with chatbots, automation, proactive notifications, and more. Freshworks can empower teams to build scalable conversational experiences for customers. 

Join us on the 13th of March to discover how WhatsApp with Freshworks can help your team do more – you’ll learn to leverage conversational engagement to increase CSAT scores, retain more customers, and drive repeat purchases on the world’s favorite messaging app. 

We will discuss

CX goals that WhatsApp can help attain

Key considerations before adding WhatsApp to your support mix

Success stories of Freshworks customers who won with WhatsApp


11:00 – 11:05

Opening Remarks by DigiConnect

11:05 – 11:15

Keynote Presentation

11:15 – 11:50

Interactive Panel Session

11:50 - 12:00

Q&A and Closing Remarks

Our Speakers

who is speaking?

Selina Yuan

Vice President of Alibaba Group

President of Alibaba Cloud intelligence International

Eric Wan

Vice President - Alibaba Cloud Intelligence International

General Manager - Alibaba Cloud Middle East, Turkey, and Africa

Garry Sien

Lead Solutions Architect of Global Financial Services Industry

Alibaba Cloud Intelligence

Who will Attend?

Senior officials with below job titles from leading organisations in the UAE

About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global offices to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

To join


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