WhatsApp for Real-Time CX Transformation
Mastering the Art of Personalized Customer Engagement
about the event
Customers today want the freedom to choose how they engage with a brand, and WhatsApp has emerged as the preferred channel. With 2.4 bil. users worldwide and a 98% open rate for messages, WhatsApp is one of the best avenues for CX teams to boost engagement, loyalty, and brand awareness. It can become your most powerful retention tactic, and we can help.
WhatsApp with Freshworks helps CX teams build messaging-powered strategies with chatbots, automation, proactive notifications, and more. Freshworks can empower teams to build scalable conversational experiences for customers.
Join us on the 13th of March to discover how WhatsApp with Freshworks can help your team do more – you’ll learn to leverage conversational engagement to increase CSAT scores, retain more customers, and drive repeat purchases on the world’s favorite messaging app.
We will discuss
CX goals that WhatsApp can help attain
Key considerations before adding WhatsApp to your support mix
Success stories of Freshworks customers who won with WhatsApp
11:00 – 11:05
Opening Remarks by DigiConnect
11:05 – 11:15
11:15 – 11:50
Interactive Panel Session
11:50 - 12:00
Q&A and Closing Remarks
who is speaking?
Vice President of Alibaba Group
President of Alibaba Cloud intelligence International
Vice President - Alibaba Cloud Intelligence International
General Manager - Alibaba Cloud Middle East, Turkey, and Africa
Lead Solutions Architect of Global Financial Services Industry
Alibaba Cloud Intelligence
Who will Attend?
Senior officials with below job titles from leading organisations in the UAE
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global offices to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.